Thank you for visiting and shopping at Sarah Andersen Art. 

 

Shipping Processing Time

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All orders are processed within 5–7 business days of receipt. Orders are not processed or shipped from Friday, 12 pm AEST through Sunday, or public holidays.

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If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

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Shipping Rates and Delivery Estimates

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Shipping charges for your order will be calculated and displayed at checkout.

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Shipping Confirmation and Order Tracking

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You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

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Customs, Duties, and Taxes

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Sarah Andersen Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

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Damages

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Sarah Andersen Art will take all measures to ensure the packaging is sufficient to protect the artwork during shipment.

 

Sarah Andersen Art is not liable for any products damaged or lost during shipping. If you receive your order damaged, please file a claim with the shipment carrier, and contact us with the details via the contact page. Save all packaging materials and damaged goods and take a photograph before filing a claim.

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Incorrect Shipping Addresses and Refused Delivery

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We make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

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Sarah Andersen Art will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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Missing or Stolen Shipments

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If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by contacting us via the contact page.

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We will file a claim with the shipping carrier. We will replace or refund your order.